Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to El Zenouki Group, that is responsible for your information under this Return & Refund Policy.
• Customer: refers to the company, organization or person that signs up to use the El Zenouki Group Service to manage the relationships with your consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit El Zenouki Group and use the services.
• Service: refers to the service provided by El Zenouki Group as described in the relative terms (if available) and on this platform.
• Website: site, which can be accessed via this URL: https://elzenouki.com/
• You: a person or entity that is registered with El Zenouki Group to use the Services.

Return & Refund Policy

within 14 days

• Items can be returned or exchanged within 14 days of purchase, provided that both the product and packaging are in their original condition as received.
• Shipping fees are non-refundable, and customers are responsible for return shipping costs.

After 14 Days

• Returns and exchanges after the 14-day period will be subject to the warranty terms and conditions.
  
  If you need assistance, please contact our support team.

Changes to Our Return & Refund Policy

Should we update, amend, or make any changes to this document so that it accurately reflects our service and policies, they will be prominently posted here. Unless otherwise required by law, those changes will be effective immediately. If you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not agree to this or any updated Return & Refund Policy, you can delete your account.

 

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

• Via Email: info@elzenouki.com
• Via Phone Number: (002) 02 44891356 / 57
• Via this Link: https://elzenouki.com
• Via this Address: Obour City, 1st Industrial Zone, Plot No. 11 , Block 12013